Just to clarify, the requester has a right to complain to the Information Commissioner now, under the current proposed section 6, if they feel that an institution, inappropriately, is not responding to their request. A complaint could be made. Similarly, in the future, if the act is amended as proposed here, if an individual feels that an institution isn't fairly making a determination about how to respond to their request, they have a right to complain to the Information Commissioner. So the Information Commissioner would have oversight over any decisions here.
Just to give an example with regard to “type of record being requested”, typically an institution is looking for something from the requester. Do you want all emails? Do you just want briefing notes? Are you looking only for the paper records that we have? Do you want us to search our emails? The institution is looking for enough information to provide the requester with what they need.
Now, if someone's unable to respond to that, the duty to assist doesn't resolve that, and there's a sense on the part of the requester that they're not getting the service they should be getting, they have an ability to make a complaint to the commissioner.