You mentioned the fact that you have regular meetings with your managers to focus on the priorities, if I understand correctly. I have two questions about that.
First, it means that there are cases and files that you won't be able to handle because they aren't priorities. Do you have an idea of the proportion of files you have to put aside because you don't have the resources to handle them?
Second, when you decide on the priorities, what main criteria do you rely on to establish them?