Yes. I'm a big believer in analytics and big data and so on. I'm always looking at our inventory. I'm always looking at the types of complaints we have. As well, we're using the capacity of our people. Some people are better at investigating missing records, so we're giving them missing records complaints. So yes, we're doing that. We're constantly looking at our inventory and we're trying to be as efficient as possible.
Another thing we're doing is interest-based negotiation, mediation. We're having numerous discussions with complainants. We're having discussions with departments. We're trying, without giving the information, because we cannot give the information...but if we see that the complainant, for example, is interested in one report of 25 pages, or even if there are 1,000 pages, we try to focus the complainant and the institution on just the 25 pages. It means that complainants are getting the information they're looking for more quickly, and for us, it's a win as well, because it reduces our workload, and it's the same for the department. I think it's a win-win-win. As much as possible, we're trying to do that. It's not always possible, but when it is, we're trying.