What we see with proactive disclosure, as an example, currently.... I was under the impression a few years ago, when there was more proactive disclosure, that the number of access requests would drop, and the number of complaints would drop, and so on, but that isn't the case. The trends show that yes, we're doing more proactive disclosure, but bottom line, Canadians are still looking to get information from their government. Hopefully, at one point, we will get no complaints. That would be super, but at present, it's not the case.
There is the duty-to-assist provision as well, where institutions can speak with requesters to see what they're looking at, and I know that some institutions are doing it really well. We're also trying to have that type of discussion as much as possible before beginning an investigation. It's helping a lot.