That's a great question. That is a shortcoming of our system. The system at the moment requires individuals to file complaints with the CRTC. Many people who find that services might be running slowly or are unable to access something often will not have the technical wherewithal to try to identify precisely why that's taking place. Sometimes it has nothing to do with net neutrality; their computer is slow, or their router is slow. There could be a range of different reasons for it.
By putting the onus on the public to identify these issues.... You've put your finger on an area we could certainly improve, which is doing a better job of enforcing the net neutrality rules. At the moment, it's a system whereby the CRTC will wait for complaints but does not proactively audit or examine any of the practices to ensure they're compliant with the law.