I don't think we're ever going to get to the point where the majority of Canadians are able to turn into their own geek squad, where they can figure out precisely why something is running slowly, nor should they be expected to.
I think if we value net neutrality, and as mentioned we've heard consistently that we do, it's reasonable to expect that the CRTC more proactively audit in circumstances. We do that in the context of privacy, when we've given the Privacy Commissioner the power in PIPEDA to deal with complaints but also to proactively audit organizations. It seems to me it would be quite reasonable for the same approach to be taken here, where the CRTC proactively audits in some circumstances to ensure that network management meets the requirements under the law.