Let me parse that a bit. Over the years, we've seen the complaints go down. These are last year's numbers. We received 19 in 2017. Prior to that, it's been a little more, 30 or 40 per year. Those are the ones we get from individuals. We deal with those. With some of them, there's not enough information to deal with the complaint, and we go back and ask for more information. The way the act is written, you just have to prove there's some discrimination, not that it's undue or unjust.
We then go after the service provider to explain what they're doing and why they're doing it. In some cases, we found they were not complying, and they went into compliance. In other cases, it was just that they were doing some traffic management, but it was within the guidelines that we allow for congestion purposes or other reasons.