Well, I have it right here, actually. Over 55% are strictly for immigration, and another 6.8% for border services, which we assume are related to immigration, so almost two-thirds of the work of your department is basically someone asking...We tend to think of this department being used strictly for a big investigation some journalist is doing, but the vast majority of it is someone wanting to know what's happening with their file.
In that light, I'd like to hear your thoughts or ideas on how you would use technology to completely remove the need for more people, yet allow individual citizens to access their information, which is the vast majority of work done by your department.