Our experience is that all the countries we are working with are in favour of having good electronic services, but to have a system, the governments should be able to make quite radical changes to the attitudes they have had up to this moment. Electronic government development is not so much about technology or a new information system; it's about innovation, about innovative co-operation among different ministries. Interoperability is technology, but it's also about how to overcome the silos in state administration, how to get all organizations to work together. This is the most important challenge that many countries still face.
On March 22nd, 2018. See this statement in context.