Great.
I can imagine that some senior citizens in my riding, who perhaps don't use the Internet as much as I or others might, would have some concerns about customer service moving to being completely digital and about how they would lose the services that they have or about not being able to get someone on the phone to have the ancillary services to support their access to the digital environment.
What is the Estonian experience? If I'm having difficulties with digital government service, who do I turn to?