I guess that's what my concern is. We can create the most perfect technological system that will always get rave reviews, but it depends on the human factor. The human factor in politics is always defined by politics and political pressure. In our country, certainly the tax department has multiple breaches year in and year out, with lost hard drives and USB sticks. Maybe, as we move more toward the cloud, we won't lose as many USB sticks full of financial information.
We have had cases of people inappropriately accessing their ex or their spouse. Those things will happen in departments, I guess, but how do we build a culture of accountability within government to ensure that the privacy of individual information is first and foremost? Without that trust, citizens have no reason to believe that this great new app that we're going to create is going to protect them.