Thank you.
I think that goes back to the first question of my opening statement: what are you trying to achieve by going digital? Is it purely moving more services online and effectively still operating in a forms world, where it's not paper forms anymore but forms on a computer screen, or is it about looking at how the operating model of government itself can be improved to enable services to be redesigned, really?
If we have better data in government, why do we ask citizens to constantly tell us something that government already knows, such as where we live, how much we're earning, how many children we have, and whether we're married? Why don't we move much more to data-driven services and push services to people, rather than asking people to fill in forms all the time?
I'm aware that the focus seems to have gone at my end....