There are a number of ways to simplify the process, especially for people who need to sign up for the registry. Currently, the criteria vary based on whether a business or an organization is involved. I believe the criteria should always be the same. So, one of my recommendations is to harmonize the criteria.
There used to be two steps in the registration process. People had to sign a contract and then send it in. We have eliminated those steps. Over the past year, we have streamlined the registration process, and it is now possible to go directly into the system and work with a staff member, who does the registration. We have transferred all data to the Webforce platform so that the registry can be accessed by telephone. Previously, people who had to register could only do so by accessing the system from their office. Now they will be able to do it from their cell phone.
We are very aware of the situation and we are trying to improve the process. One thing we have done is conduct a customer service survey. It showed us that, once people know how the process works, it is easy, but they still have to get there. We are taking small steps, but we are always listening and we are getting things done.