The top priorities are definitely to reduce the backlog of complaints and to work with the complainants and the institutions to find solutions other than access to information. By this, I mean proactive disclosure.
When I meet heads of institutions, I often ask whether they have a list of frequently requested access to information items and whether they take this into consideration in their publications. In some countries, when a document has been requested three times, it is automatically published on the institution's website.
We have no such principle in Canada. I try to encourage the institutions to do this on their own. There is no need for a mandatory list. Those institutions that know which requests they receive frequently should disclose them proactively on their own.
This would significantly reduce the workload for our very small access to information units. The number of access to information requests is incredible, and growing every year.