We call those investigations of no record. You will receive a document and you know something is missing. Often the applicants will say that there should be something more. We will ask the institutions, “What search was done? What are the words that were searched? Where was it done? Who did them? Who was tasked with finding those records?”
Sometimes we find it's either an analyst who was a junior analyst, who didn't ask the right person. We often find them. When we don't find them and there should be something.... I think the former commissioner issued a report at one point when a crucial decision was made by a federal institution, and there was no record, just the decision. Clearly, there was a lack of recording.
We currently have a policy on business records. You're supposed to keep records of your decisions and of how you make them, but doing that is not legislated. It's really difficult to manage that. I think it's something that should be imposed on institutions, the way we do for financial expenditures. We have to have evidence showing that we searched for the best, most reasonable travel arrangements, let's say, and then we have controls in place to make sure the authorities are signing that. It should be the same thing for very important business decisions. There should be mandatory recording of those.