Yes. As I was saying just now, most of our complaints are about administrative delays. The complainants find that the extensions being requested are too long or that the institutions have exceeded the 30-day time limit without providing an explanation or sending a letter. People complain to us so that we can look into why there was no response to the access request within the time limit specified in the act, which is to say, 30 days following the request.
This year, we received approximately 4,900 administrative complaints of this kind. The others pertain to the use of exemptions. These are investigations into refusals, where access to the information was refused on the basis of various provisions of the act. For these, we investigate whether the provision of the act was applied correctly and whether additional information should have been disclosed. There are usually fewer of these, but it is generally more difficult to investigate them.
As for administrative complaints, we often try to come to an agreement with the institution about when it will be ready to disclose the information.