I would say that ISED's role is one that involves extensive engagement with industry. In addition to working directly with firms, for example, to help them with the development of technology to support their business plans, we also have to engage with firms regularly to better understand Canadian industry, so that, for example, if there's a crisis or if something happens, we will have knowledgeable civil servants who know the companies, know the management teams and have a sense of the financial strengths and capabilities of the firms. That's important information that the government might need.
In the case of the pandemic, as an example, we were able to bring some of that expertise to bear in a couple of ways. One is that we have a variety of programs to assist industry, not just in my ministry specifically but in the broader portfolio, the ISED portfolio. We have the industrial research assistance program, which I think many members would know about, that is run by the National Research Council. We have the strategic innovation fund, which is run by my organization. We have Innovative Solutions Canada. We have a whole host of programming that supports business.
A lot of that programming had to be adjusted rapidly and pivoted because of the pandemic, for a couple of reasons. For example, there are firms that receive repayable contributions. We make a significant contribution to them to develop a new business line or a new technology, but then if that's successful, they will repay the Crown. They will repay the taxpayer over time. We may have had to adjust the schedule of repayments, because some of those firms are facing serious financial issues.
The bottom line may be—I know you may wish to ask other questions—we actually deal with business as a matter of routine day in and day out across a wide range of areas. I personally speak to a lot of business people and receive solicitations and requests literally daily, and that's just part of our—