We have efficiencies, but not really due to the telework environment. We had to adjust very rapidly, obviously, to the telework environment, ensuring that our colleagues, our employees, had the required technology to continue to provide their services. There was no increased efficiency due to the pandemic, but there was no loss of efficiency either.
There were efficiencies due to technology regardless of the pandemic, in that, for instance, we used, for the first time, an electronic form for the filing of complaints leading to investigations. That allowed us to be more efficient in the first stages—the triage part of our investigations. So technology did help at the end of the day, yes.