Before answering the question directly, I would like to remind committee members that, in other jurisdictions, this discretion is granted to agencies that are equivalent in nature to my office. The purpose is to ensure that these offices aren't flooded with complaints, which would prevent them from playing a proactive role. The goal is not to reject applications, but to be able to do all of our work.
Getting back to your question, it comes back to a question of risk assessment. It's not necessarily that complaints have no merit, but there are levels of risk among the complaints that are sent to us. For example, there are some complaints that involve only one person. For the latter, it is very important, and I fully agree that we must give everyone access to a justice system. However, if we have to choose between investigating a complaint whose outcome is only going to affect one person or dealing with another complaint whose resolution may establish a principle that will affect a large part of the population, in this case, unfortunately, we have to go with the second one.