When we are told, in response to an access to information request, that there are 6,000 pages of documents on a particular topic, we have to ask ourselves: are there really 6,000 pages of information or are there 5,000 pages of copies and 1,000 pages that are really relevant?
The government definitely needs to manage information well, especially since we now work from home. It needs to document decisions well and limit duplication. It also needs to cut down on email chains, as we often see with access to information requests. These emails may contain a bit of relevant information, but the rest is not useful. If the government were to improve information management, it would reduce the time needed to respond to access to information requests.