Sorry. I didn't think I put myself on mute.
I'm sorry.
Mr. Gourde, it's not better than before, but it's not worse either.
I am pleased that we have been able to keep up the pace at the Office. We have received over 4,000 complaints again this year and we managed to close 4,060 files, despite the fact that we have all been working from home since March of last year.
My goal was for the backlog not to increase. So I tried to keep the number of outgoing files equal to the number of incoming files. Ideally, we would have completed more. But as you know, while I have received additional resources, this has not necessarily been the case for the other agencies. Our investigations are actually limited by the speed at which those agencies can respond to our requests for representation. This year, our ability to close the files was impacted.
Despite this, I think we are on the right track.