We have definitely seen some delays caused by the pandemic. People don't have access to their offices. Especially for institutions that are working remotely and cannot access paper files, there have been some issues.
We also see problems with the speed at which you can access your computers and ATIP. Normally there are a lot of documents, even if they're electronic, so we have units telling us they have to work at night and on weekends, when there are fewer people on the server, and that made it very difficult for a lot of institutions to respond to their access requests.