We definitely see some complaints with delays in the government because of the lack of resources. I'm not seeing so much that they're not responding at all. Institutions have an obligation to respond within 30 days, and if they don't respond within 30 days, they have an obligation to tell you why and what the extension is that they're taking. If they're not responding, if there's a silence, you have a right to complain to my office within 60 days of the time that you know you haven't received a response.
On May 14th, 2021. See this statement in context.