Bar one, the main complaint is about delays, extensions, unreasonable extensions taken by institutions to respond to an access request, or people not receiving any response at all, as we were talking about earlier. I think last year we had 3,000 cases of complaints about extensions or delays.
Normally, again, we are able to get the institution to respond and to resolve these cases, but we need to look at why they are taking so long.
One key reason is consultations between departments. If you're consulting with another department, it doesn't have a timeline to respond to you. Often institutions are just waiting to get the response from another institution, and that's a huge problem within our act. That's something I have addressed in my submissions to change within the next legislative review. It's to add some timelines.