Thank you very much, Mr. Chair.
I want to thank the commissioner for your good work, particularly during the trying times we're all facing this year.
You mentioned something in your opening that I found quite interesting. You said that because of the pandemic, there have been some positive effects. As an example, you may not need further real estate and office space because of the efficiencies of people being able to work at home. I think [Technical difficulty—Editor] constituents and the people of Canada, the better it is.
I was just wondering if you are able to track these efficiencies. Can you give us an idea of how many more hours your employees are able to put towards complaints and resolution of issues?