In terms of really great lessons, I think a real success was lot of the partnerships with academic institutions. It not only led us to be able to detect and brief the public in real time on misinformation narratives that were occurring; it also allowed us to do really interesting and novel research on the back end to audit platform content moderation, something that's really, really difficult to do.
In terms of things that could be done better, I think there was so much public and far right outlash against those kinds of initiatives, and universities didn't do well at necessarily protecting the researchers and the groups who were doing this really important work. I don't think the platforms really did a lot too to protect those partnerships. They're taking a step back from doing those kinds of collaborations now. I think that was a real, real harm, and something that we could protect and create a more positive multi-stakeholder culture around.