I understand that confidentiality is essential. However, I'm not talking about the confidentiality necessary for the agency's operations, but about the lack of transparency with regard to citizens.
Secrecy would be a logical extension of confidentiality, to a certain extent. However, at the Canada Revenue Agency, just as, for that matter, within provincial organizations that deal with revenue, secrecy is quite present.
So would you say that you have a culture of secrecy or a culture of transparency?