Mr. Villemure, it's more than a position of trust. It's more a position of ignorance that, of course, goes together with trust.
The journalist Laurent Laplante once told me you can't control what you can't see.
If people aren't aware that there is an ombudsperson, how can they exercise their rights? What do you want them to do if they don't even suspect that the Taxpayer Bill of Rights exists?