I think the first problem is that taxpayers find out this occurs through the media. The CRA should step forward and tell taxpayers, “Look, we had this or that problem, but we corrected it.” Instead, the media tells taxpayers it happened, so the feeling among taxpayers is, “Well, why do we learn about it through the media? What does the CRA have to hide? Why can't they be more transparent with us and tell us exactly what happened?”
We're ready to forgive. You know, fraudsters use all kinds of mechanisms to perpetrate their fraud. The CRA is always trying to catch them. I have a lot of sympathy for the CRA, because it's very difficult, especially now with computerized systems.