What intrigues me is that, as taxpayers, we trust the CRA. We think it must be doing things right. We don't suspect any problems associated with the software you mentioned. We expect that, since we have an ombudsperson, we have remedies if needed.
Our trust in the Canada Revenue Agency crumbles as we hear you speak. I find it disturbing that we can't believe this agency, which has created a position for an ombudsperson who can't investigate cases regarding certain rights.