Thank you, Mr. Chair.
Thank you to all of our witnesses for joining us today.
I will say that there have been several very good, pointed questions, and a lot of information coming out from this study. Fundamentally, we're trying to figure out.... The concern for me is, are drivers and gig workers being exploited, but at the same time, are customers and consumers being exploited? I think one of the key things we see in algorithms or these types of models—in different industries and different sectors—is the hidden fees and junk fees, so I'd like to talk a bit about that.
With respect to driving up costs, what methodologies do you use for every single fee that is associated with a ride? We're seeing it in concert ticket sales. We see it in Uber and Lyft, in ride-share and delivery apps. Can you, in an answer, try to indicate what kind of methodology or algorithm you formulate for these fees? Do they go up and down? Are they relative to whatever the ride is? If you cannot, I'd like an itemized fee structure or the methodology or algorithm that you use, in writing, later on. If you can explain, please do, and if not.... In addition, actually, I would like to see an itemized list of how you determine those hidden or junk fees.
That's for Mr. Hamel.