I believe that the contribution of your committee, through its reports and recommendations, as well as the contribution of my office, through its investigations and recommendations, are important. In fact, on our side too, we're taking a close look at public communications and user-friendly tools.
We need to reinforce the importance of privacy not only in general, but also in the more specific context of breaches. We sometimes tend to see this as a very technical issue. Yes, we don't like complicated passwords or multi-factor authentication. However, it's important to understand why this is important. In the world we live in, a lot of information is transmitted over multiple platforms, so we need to develop the reflex to realize that when information is compromised, it has a major impact on people.
These are lessons we can already draw from our first report. We told the people in charge that they were underestimating the impact it has on people. We also told them that, when the problem arises, you can't point the finger at one department or another. We're a team and we need to find solutions.