I'm glad to hear that there is co-operation, but it's unfortunate that they work in silos. We've talked about that a lot. People do, in fact, deal with the government.
Professor André Lareau, who appeared before the committee, talked about the ombudsman and the Taxpayer Bill of Rights. He said that, unfortunately, the burden of proof usually lies with taxpayers. Also, there is no point having the right to contact the ombudsman when it's meaningless. These are good tools, but they don't seem to be working.
Do you have a comment that would expand on that idea?