It's actually a double whammy. We are more digitalized now. Government is working electronically. Working from home has helped create documents electronically instead of having documents on paper. For that, we're better. I think we're also using emails to respond to access requests. We are using epost.
On the other side, the fact that we're now creating documents electronically and we're dealing with people by emails and texts has created a monster of information. Sometimes I give the example of an email exchange that four people have kept in their inbox. If you have an access request, normally what we say is that the main receiver of the exchange should keep the emails. The other ones should not have duplicates.
Most people don't erase emails, or they don't file those documents properly. I'm sure you and I are guilty of this as well. You end up with duplicates and numbers of pages. We are now dealing with access requests where maybe you would normally get 10 pages and now you're getting 500 pages in response to your request.
It has created a different challenge. Information management is definitely a big issue within the government, and not just our government. Most institutions have that problem. We're trying to encourage leaders to provide their employees with tools so they can erase, manage, clean up and only keep the corporate documents that are important, but we don't see that, so the requests are becoming bigger and bigger.