It has really helped. We have used it over 40 times. What helps is to tell the institutions that we are about to order disclosure. Sometimes that has really helped discussions and compliance with the act, without having recourse to issuing an order.
The other thing that has really helped is the authority to publish our reports. I never had the authority to publish the results of our investigations prior to 2019. We are lacking 35 years of precedents from our office that we were not able to publish until an annual report, like summaries in the annual report. Now we can publish the full reports. They are accessible on our website. We have a database.
It doesn't have to be an order. It could be a recommendation. It really helps, because we can refer institutions to those reports and say, “See? Your case is exactly like that”, or we can refer complainants to those cases. It really helps resolve cases informally.