Thank you very much, Mr. Chair.
Thank you very much to the witness for the testimony today, and thank you to my colleague for starting my clock for me.
I want to go back a bit. You talked a little bit about the pandemic and how you saw an increase in requests for service, and you saw different types of requests. I'm wondering if there's more to add about how your commission was able to respond. What were the challenges in terms of remote work and pivoting to meet the demands within your own department during the pandemic?