I think you mean a culture of secrecy.
Again, it really depends on the organization in question and its deputy minister, directors general and staff. Each organization is different. As I was saying, none of them is perfect. However, we see a huge difference when the leader asks for statistics about access to information in order to know where the bottlenecks are.
In the case of the Canada Revenue Agency, its commissioner asks what is happening with respect to access to information every two weeks. We have seen huge progress in that agency and we cite this kind of practice as an example with other organizations.
There is a culture of secrecy in the sense that when staff receive an access to information request, they think about what information to delete and not what information to disclose. It is very difficult to change that mindset.
We strongly encourage institutions to do training, not just with their access to information unit, but also with all their staff, who should, collectively, have a sense of responsibility, as I was saying. They are part of the public service and they are involved in processing access to information requests and examining the documents they produce, and how to protect them, as part of their job. These staff have to keep in mind that the goal us to disclose information insofar as possible, and not to conceal it.