I think it has helped to reduce the number of complaints. As you go through it, our website and the complaint form provide some information on whether or not you're too late, or whether it's the appropriate place to put in a complaint. The online complaint form has opened up the accessibility, but we use it as a tool, as well, to educate and properly inform our complainants about the rules with respect to the complaint system.
On October 5th, 2022. See this statement in context.