That's unacceptable.
I know that on top of the length of time to get responses back.... I'm looking at one here that took 270 days to get, so the 30 days plus 240, from a number of different departments.
I have one access to information request here. It's from the Department of Justice. The question was about Minister Mendicino's involvement in the potential falsification of records as to when the College of Immigration and Citizenship Consultants Act was brought into force. All the documents from the Department of Justice are redacted, under claims of solicitor-client privilege. Is that proper for access to information? Even the subject lines are redacted. All we have are the email addresses of who it was between and maybe “I hope you have a great weekend.” That's all that was available to the public.