Last year, the 145,000 requests being made basically brought the system to a halt. I don't know if the significant increase in complaints all result from the same.... They probably do.
Now the Information Commissioner has 10,000 complaints from last year, so something is amiss. I don't think we need to have applicants obtain their records or whatever information they're after by going through the access regime. It wasn't designed for this. In fact, it totally overcomes the capacity of the bureaucracy within those departments and within the OIC to respond to the other users.
A first priority, I believe, is to make sure that this particular system to respond to immigrants, refugees and so on be outside the access regime and, to the degree possible, have a positive response. In other words, you don't even need to ask for it; you can have access through this particular medium or this particular platform on request.