Mr. Drapeau, I greatly appreciate your being with us today, and thank you for appearing a number of times in relation to the Access to Information Act. Your extensive knowledge and expertise are very helpful to the committee.
We know that 70% of requests are responded to by the deadline, so let's set those aside and focus on the other 30%. The number of complaints has been on the rise for years, especially since everyone turned to electronic sources.
The Information Commissioner said that some requests were vexatious, and you mentioned that in your opening remarks. She also suggested that government employees needed to learn how to manage the emails in their inboxes. Requests that come in by email are often looked at by the entire team, and those emails can be repetitive. Sometimes employees get the same information five or six times.
Certainly, there's a better way to manage data. Given your experience, do you know of any countries whose government institutions do a good job of managing electronic data so that it's easier to respond to ATI requests?