Thank you for the opportunity to expand on this.
As I understand, within the public service, at senior levels, if someone receives some political enthusiasm for an app or for a technology, for something that's going to be innovative or modern, there is very little space to push back and to say, “You know what? This approach might not make sense”, or to ask where this is coming from or from whom. Which firm or which person has an interest?
I need to return to the app stores for a moment, because if we need to understand anything.... At this point in time, in 2022, companies like Google and Apple want to be living in the infrastructure that we use in our public services across the board. They have no subject matter expertise to be involved in public health or border services.
The point here is that if we don't begin to understand the need to develop both good and future-oriented technology in the public service, there has to be room for senior management to say, “I hear what you want to do with technology, but this is actually a bad idea. Here are the reasons why.”