There's open data, there's open science and there's open information. I believe these are the three circles of how this space is defined.
What's really important about open government—and I'm bringing you this from being a facilitator running public meetings—is that people may not like the decisions you make, but if you explain what you're doing, you can get to a good place from a democratic perspective.
To bring this all the way back to your question of what the inequities look like, it's not just, “Do I have a phone or not?” or “Am I comfortable or not?” This second piece, “Am I comfortable or not?”.... People were contacting me, much like Matt mentioned. They were scared. They didn't want to travel. They didn't know what they just did. They used an app. They weren't even sure what just happened.
That doesn't get measured in any metrics. That metric doesn't exist. You have these missing pieces of information about how this impacted people. We have, between me and Matt—