What I'd like people in this room to know is that modernizing government is still fairly novel. There's a lot of excitement about things that are novel. We have not reckoned with the consequences about redress, how we have access to justice when things go wrong with digital public service delivery. A lot of people seem to get caught up in this enthusiasm for modernization, but we still have a whole bunch of stuff we haven't even reckoned with in terms of issues and access to justice.
I would really like us to think about reducing the inherent enthusiasm for putting technology on top of and through everything in ways that are not thoughtful.