This is good, because I get to complete a thought from earlier. Web-based apps, being able to use the Internet to go.... ArriveCAN had three options. You could use it on your computer, just by logging in with an email, or you could use it through Apple or Google operating systems. This version where you work through the web is the one that is the most open. It is the one where the protocols are the most accessible to everybody and where, from a technical design perspective, we have a better shot at doing digital, without the constraints imposed on us by Google and Apple through the app stores.
I'm not saying there should be no digital. What I'm saying is that the web application, mobile design that's responsive to the web, is an option for sure.
To your point, yes, there may be improvements in the fidelity of the data collection, or whatever else, through using these things, but no matter what we do, we can always improve our public services as well to make sure that whatever.... How we improve accuracy for things we receive on forms or at kiosks, or whatever else, those are improvements we need to make concurrently.
I'll stop there.