That's a good question. I have a list here that goes beyond that and reinforces what others have said. Having really good information management—looking at information management systems, including, as one of the previous witnesses said, things like storage, retrieval and digitization strategies for documents to deal with the paper holdings we have and ensure access to old files—helps to build the cornerstone for good access to information. Proper resourcing, a declassification strategy and limiting exemptions are all things I know you have heard about before. As well, we need good leadership and more proactive disclosure. I could keep going.
We need better education on the use of access to information and on how to make requests. That's something I know you have heard before as well. I was thinking of that as Mr. White was talking as well. There's no one to really help you figure out this complicated system if you want to make an access to information request yourself. It's immensely complicated.