I think it creates a huge stress on the system.
It's sad that people can't have access to their information without going through an access to information request, which can be very complicated to navigate. If we think about who's filing a lot of the requests.... IRCC is one of the biggest recipients. CRA is one of the biggest recipients. I'll go back to Mr. White's point: In many cases, we talking about vulnerable people who need to access that information, so I think it's a very sad state that people feel they have to go there.
I'd be curious to hear what IRCC is doing, in particular, to help ensure people can have the information they need without going through this process.