The citizenship and immigration load on the access to information system is quite ridiculous. That department made a decision.... I don't know how long ago it was, at least 20 years. It was getting a lot of questions about clients' files, so it said, “We don't have the administrative capacity to respond to all these inquiries. We're just going to put the whole thing under access to information.” It was a deliberate decision to use the act in a way that it was not intended to be used.
The vast majority—I think it's 75% of requests—are of that nature. They're just immigration consultants and lawyers asking about their clients. To me, it is absurd that you would use a freedom of information system to answer that kind of question. Why wouldn't you simply set up your own separate computer system to respond to these questions instead of gumming up the access to information system?
The Information Commissioner has done a study on this. I hope you look at it. She said exactly what I'm saying. She said to get it out of access to information. This will be a big help to make things more streamlined and accessible.