We definitely need more technology to help. We definitely need to look at information management. Nowadays, people work with emails. I said the last time I appeared before you that we have examples of requests that should result in two or three pages of information resulting in 500 to 1,000 pages of information, because people were not taking care of and properly managing their information.
Just recently, one of my own access units was consulting another institution on two pages. We were asked for a 90-day extension for them to respond. Consultations are a huge problem within institutions. We need to have a clear indication, clear guidance, that consultations are not mandatory. They are good to have, but when you don't have time, you don't consult. You make your own decisions on the document in front of you. That's what my unit's going to do.