When we're talking about ATI, it is people actually responding to requests. People have to have great people skills because they're dealing with requesters who want the information “now”, and with the institutions that have people who don't want to provide the information right away or have issues with information management.
We need people who can negotiate, discuss, read the act and apply the act to the documents. There's definitely training that needs to be done. That's the government's responsibility. That's administering the act.
I can tell you that it's a difficult job. We need to create almost a profession of analysts for that type of position.